8020 Privacy Policy — How We Protect Malaysian Users' Data
Your privacy is our priority. This document clearly outlines what information we collect, how it is used, how we protect it, and your rights as an 8020 platform user.
Information We Collect
When you register and use the 8020 platform, we collect several categories of information needed to deliver a secure, efficient service optimised for users in Malaysia.
Account Information
- Full name, date of birth and mobile number
- Email address used during registration
- Identity verification details such as IC number when required
Payment Information (MYR)
- Bank account or e-wallet details for processing MYR deposits and withdrawals
- Financial transaction records within the platform
- Full bank account numbers are not stored — only the last few digits are retained for verification purposes
Device & Browser Information
- Device type, operating system, and browser version
- IP address and general location (city level only)
- Access timestamps and session log data
Platform Usage Data
- Records of gameplay, bets placed, and in-platform activity
- Pages visited and session duration
- Game preferences and personal platform settings
What Is This Information Used For?
To process registrations, verify identity, enable secure login, handle MYR deposits and withdrawals, and provide the requested gaming services.
To detect fraudulent activity, prevent money laundering, comply with Malaysian legal requirements, and keep the 8020 platform safe for all users.
To personalise content and game recommendations, send important account notifications, and provide more effective and relevant customer support.
Cookies & Tracking
The 8020 platform uses cookies and similar tracking technologies to enhance the user experience, ensure smooth platform functionality, and analyse usage patterns in aggregate without identifying individual users.
Types of Cookies Used
- Essential Cookies: Required for core functions such as login sessions, account security and language preferences. These cookies cannot be disabled without affecting platform functionality.
- Performance Cookies: Collects non-personally identifiable usage data to help us understand how users interact with the platform and improve its performance.
- Preference Cookies: Saves user preferences such as interface language and display settings to deliver a more personalised experience.
Users can manage or delete cookies through their browser settings. However, disabling essential cookies may affect access to certain 8020 platform features.
Data Storage, Security & Information Sharing
Storage & Security
All 8020 user data is stored on servers protected with industry-grade encryption. We apply strict security protocols, including encryption of data both in transit and at rest.
Access to user data is restricted to staff who require it for operational purposes, and all personnel are bound by strict confidentiality agreements.
Third-Party Sharing
8020 does not sell, rent, or trade users' personal information to any third party for marketing purposes.
We may share necessary information with payment service providers that process MYR transactions, or with legal authorities when required under Malaysian law. All such third parties are bound by strict confidentiality agreements.
User Rights & Contact Us
As an 8020 platform user, you have the following rights regarding your personal data. We are committed to respecting these rights and making them easy to exercise.
Right to Access
You have the right to request a copy of the personal information we hold about you. Requests can be submitted via our support email and will be processed within 14 business days.
Right to Correction
If any information we hold is inaccurate or out of date, you have the right to request a correction. Users can update certain details directly through their account settings.
Right to Deletion
You have the right to request deletion of your personal data under certain circumstances, subject to record-keeping requirements mandated by Malaysian law and any pending transaction obligations.
Contact Our Privacy Team
For any privacy-related enquiries, data access requests, or complaints, please contact us:
Support email: [email protected]
This Privacy Policy is subject to change from time to time. Users will be notified of any material changes via in-platform notices or email. Continued use of the 8020 platform after changes are published constitutes acceptance of the updated policy.
Questions About Privacy or Account Security?
The 8020 support team is here to help you understand your privacy rights and how we protect your information. You can also check our FAQ section for quick answers.
Email: [email protected]